FAQ – ✪ Biggride Australia

FAQ

Do you match prices?

We go one step better. Instead of wasting your time checking links and comparing prices you can now make an offer directly on our site. Look for the "make an offer" or "name your price" button. You simply set your price and get a great deal. Keep your offer reasonable and you'll increase your chances of scoring a discount. 

How Much is Shipping?

Free shipping Australia wide for orders over $75.00, otherwise it's $8 per order. International shipping is free over $150.00. International shipping is based upon weight, please run the estimate in your shopping cart for shipping calculations. Free shipping is not calculated with price offer/price matched items.

Do you do bike service?

Yes we do. We have partnered with The Rolling Fix for Sydney metro servicing. You can have you bike serviced at home or office. You can also have your new bike assembled and setup professionally on the spot.

Can I pickup my item?

Sorry we do not accept any pickups. Shipping is usually quicker.

How do I return my stuff?

Please contact us on the Contact page, include your order number.

Do you believe in Aliens?

Well our universe is infinitely large. Larger than our thoughts and our human based technology. To not believe is displaying a level of ignorance. 

Can you build my custom wheelset?

Yes we can. We will build you any wheelset with almost any hub/spoke/rim combination. Please let us know what you would like to build.

I own a bike shop, can we get wholesale?

Sure can. Please contact us via the contact form and let us know your location and what products you are after.

Do I get free shipping if use the price offer tool?

Free shipping is calculated on total order, if you are price matching several items at once there is no way to calculate your total order, therefore we cannot offer the free shipping for price matched items. If you have a few items that you want to price match, contact us and we can consolidate into one order.

Do you ship internationally?

Yes! We ship via Australia Post or TNT International for oversized packages. Please note duties, taxes and customs costs vary from country to country and it is your responsibility to work out the costs before purchasing. We are not able to provide estimates on these costs.